Refund Policy
Effective date: 27 August 2026 · MindPair Labs Private Limited
This Refund Policy applies to purchases of Credits for the EventHelm platform, a product of MindPair Labs Private Limited. It forms part of our Terms of Use; capitalized terms have the meanings given there. In short: Credits are prepaid units consumed by billable actions in EventHelm (such as message sends and ticket file downloads), purchased either as fixed packages or as a custom pay-as-you-go amount.
1. Purchases are handled by Paddle
All Credit purchases are processed by our payment partner, Paddle, which acts as the merchant of record. Paddle handles payment collection, invoicing, and applicable taxes, and refunds are issued by Paddle to your original payment method. Your purchase is also subject to Paddle's terms presented at checkout.
2. When you can get a refund
- Unused Credits — 14 days. If you purchased Credits and have not consumed them (or have consumed only a negligible portion), you may request a full refund of that purchase within 14 days of the transaction date.
- Duplicate or erroneous purchases. If a purchase was charged twice, made for the wrong amount, or otherwise made in error, contact us within 14 days and we will refund the erroneous transaction.
- Non-delivery. If a completed payment does not credit your organization's balance and we cannot correct it promptly, you will receive a full refund of that purchase.
3. When a refund is not available
- Consumed Credits. Credits already spent on delivered actions (messages sent, files generated or downloaded) represent services that have been performed and are not refundable.
- Partially used purchases after 14 days. After the 14-day window, remaining Credit balances — including unused Credits when an account is closed — are not refundable, except where a refund is required by applicable law.
- Credits hold no cash value and are not transferable between organizations; a refund is always made to the original payment method of the original purchase, never as a cash-out of a balance.
4. How to request a refund
Email admin@mindpairlabs.com from the email address associated with your EventHelm account, with the Paddle order or invoice number (shown on your receipt and in EventHelm under Billing → Purchases) and a brief description of the issue. You may alternatively contact Paddle directly at paddle.net, using the details on your card statement or receipt.
We respond to refund requests within 5 business days. Approved refunds are issued by Paddle to your original payment method; depending on your bank or card issuer, the funds typically appear within 5–10 business days. When a purchase is refunded, the corresponding Credits are removed from your organization's balance.
5. Your statutory rights
Nothing in this policy limits any non-waivable rights you may have under applicable law, including consumer protection law in your country of residence. Where such law grants you a broader right to a refund than this policy does, that law prevails.
6. Chargebacks
If you believe a charge is incorrect, please contact us before disputing it with your bank — most issues are resolved faster this way. We and Paddle reserve the right to contest chargebacks that are inconsistent with this policy and to suspend Credit balances associated with a disputed transaction while it is investigated.
7. Changes to this policy
We may update this policy prospectively; the effective date above reflects the latest revision. The policy in force at the time of your purchase applies to that purchase.
8. Contact
MindPair Labs Private Limited
47A, Gobind Park, Krishna Nagar, Delhi – 110051, India
admin@mindpairlabs.com · support@mindpairlabs.com